Sasha Olesen

As a fully online service, we do not have a customer support phone line at this time, but our Support team is equipped to assist you by email. For many instant answers, we also offer BoxyBot, the B...

BoxyCharm merchandise is not intended for resale. BoxyCharm and its partners are not affiliated in any way with independent trades, swaps, transactions, and exchanges of merchandise. Subscribers a...

In our new Renovation package you can work with an expert designer on an entire level of your home at once, including any kitchens and bathrooms. This is a great option if you’re designing a new bu...

We know that a big part of what makes your home feel special is the architectural details like flooring, countertop finishes, wall color, and wallpaper.  At Modsy, we want you to get the most out o...

Absolutely! You will receive a tracking number as soon as your replacement is ready to Charm you.

We'll always do our best to offer you a replacement for your damaged and missing boxes, orders, and items. Replacements ship in a separate package with a tracking email within 15 days from the time...

BoxyCharm does not offer refunds, returns, or exchanges, but we'll always do our best to help with any concerns that come up during your subscription. Please reach out to our Support team to see ho...

Luxe After you purchase a package, you will be assigned a designer. At this point, you will be able to communicate with your new assigned designer through the messaging feature.Premium After your p...

If your designer is available, you can typically expect a response within 24 hours and often much sooner. If your designer is out of office and you need a response sooner, you can email designhelp@...

No, you will not be able to email your designer. Instead, we’ve developed a new feature called Designer Messenger where you can communicate directly with your designer! If you’ve used Modsy before,...